Frequently Asked Questions
Are Gemora's gemstones real?
Yes. At Gemora, we exclusively use natural gemstones. You will not find synthetic or imitation stones with us.
For certain gemstones – such as blue topaz, sapphire, tanzanite, or citrine – treatment (e.g., heating or irradiation) is common and widespread in the industry to improve or stabilize color and clarity. This is a common and recognized procedure in the gemstone world and does not affect the authenticity or quality of the stone. This information generally applies to the affected types of stones, even if it is not separately listed for each individual product.
What is the symbolic meaning that is mentioned for some stones?
At Gemora, we believe that every genuine gemstone carries its own aura – shaped over millions of years, grown deep within the earth, as unique as nature's fingerprint. This conviction is the origin of our name: Gemora – gemstones with aura.
For generations, certain properties have been attributed to many stones – tranquility, clarity, inner strength. We deliberately tell these stories because they are part of the millennia-old relationship between humans and stones. We believe that many people feel a special connection to them.
At the same time, the described properties are spiritual and traditional beliefs, whose effects have not been scientifically proven. They serve for inspiration and personal meaning and do not represent a medical or therapeutic promise.
What material are the frames made of?
Our jewelry pieces are made from 925 sterling silver and gold-plated sterling silver. You can find the exact material specifications in the respective product description.
Where do the gemstones come from?
The origin varies depending on the type of stone and is indicated in the product description, if known. As a family business with almost 30 years of experience in gemstone trading, we attach great importance to carefully selected quality.
How do I properly care for my jewelry?
Keep your jewelry dry and, if possible, separate from other pieces to avoid scratches. Avoid contact with perfume, creams, and water – especially chlorinated or salt water. If necessary, you can carefully clean your jewelry with a soft, dry cloth.
Do you deliver to Switzerland and abroad?
Yes. Orders within Switzerland are shipped directly from our location. Deliveries to the EU are made via our shipping partner in Germany.
How long does shipping take?
Delivery time depends on the destination country. After shipping, you will receive a tracking number so you can track your order at any time.
Can I return my order?
Yes. You can return unworn items within the applicable 14-day return period. a. If you wish to exercise your right of withdrawal or return, please first register your return via email at info@gemora.com. You will then receive the appropriate return address and all further information.
The return must be made within the applicable period. Please return the item complete, unworn, undamaged, and carefully packed in its original packaging. You bear the costs and risk of the return yourself.
Once your return has been received and inspected by us, we will refund the purchase price to you using the same payment method you used for the purchase. The refund may be withheld until receipt of the goods or proof of shipment. Shipping costs will only be refunded as far as legally required.
Please note that custom-made or engraved jewelry, as well as clearly worn or damaged items, may be excluded from return.
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How do I find the right ring size?
All Gemora rings are adjustable and adapt flexibly to your finger size. This allows you to easily customize your ring and avoid worrying about choosing the right size.omers get a complete answer to their question without confusion.
How can I contact you?
Do you have questions about an order, a piece of jewelry, or need advice? Write to us anytime at info@gemora-shop.com. We are happy to help and usually respond within 1–2 business days.
